Sitel Brazil (English)


Sitel Brazil provides inbound and outbound call center outsourcing services from three key locations, delivering expert customer care for Portuguese, Spanish and English-speaking clients.

Sitel has extensive experience in outsourced contact center programs focused on acquiring, retaining and cultivating consumer and business relationships. Sitel operates year-round, supporting outsourced contact center operations domestically in Brazil.

Sitel’s omnichannel solutions help optimize and improve our clients’ relationship with their customers. At Sitel, we believe in a tailored client-focused approach that takes a holistic view of the customer relationship lifecycle.

Sitel’s business strategy is underpinned by our core values and “Vision, Passion and Purpose” culture. Sitel builds long-term client relationships by capitalizing on our unmatched global expertise and leveraging our depth of experience from our talented associates to deliver a diverse range of support processes, including:

  • Inbound and outbound voice support (sales, retention, collections, back office)
  • Non-voice customer support (e-mail, chat, fax)



Hours of operation


Languages supported: Portuguese, Spanish and English


Sitel Brazil established

Quick Facts


Sao Paulo

Sitel Sites:


Languages Supported:

Portuguese, Spanish, English

Year Established:


Countries/Markets Served:

Latin America and South America

Hour of Operations:



  • IAOP, The Global Outsourcing 100 List, Leader Category
  • Global Services, GS100 Top Global BPO Leaders List
  • Gartner Magic Quadrant, Leaders Quadrant
  • Nelson Hall, Global Leader in Social Media
  • Everest Group, Leader in the Global Contact Center Outsourcing Market

Brazil (English) contact details

Rua Achilles Orlando Curtolo, 499
Barra Funda – São Paulo – SP – 01144-010

Human Resources:
Marketing and Sales:


Rua Ipanema, 415
Bresser – São Paulo – SP – 03164-200

Human Resources:
Marketing and Sales:

Av. Eng. Luiz Carlos Berrini, 1253 – Conjunto 61
Cidade Monções – São Paulo – SP – 04571-010

Human Resources:
Marketing and Sales:

Phone: +55 11 4501-9404


Commercial and Sales:

Phone: 0800 727 4835

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