Sitel Bulgaria (English)


Sitel Bulgaria supports clients in Eastern, Western, Central Europe and Russia.

From our call centre location in Sofia, our associates provide services in sales, acquisitions, customer care, customer retention, technical support, back office and fulfilment. Our experienced team can also provide customer support in 25 languages.

The advantages of the Sofia location include:

  • Growing foreign investment that fits in with the multicultural structure
  • Highly-skilled, multilingual workforce
  • Europe’s most competitive wages
  • Stable and predictable business and political environment
  • Rapidly developing infrastructure
  • EU and NATO membership


Customer support languages


Sitel Bulgaria established


Hours of operation

Quick Facts



Sitel Sites:


Languages Supported:

German, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Greek, Hungarian ,Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Ukrainian

Year Established:


Countries/Markets Served:

Eastern Europe, Russia, Germany, Western Europe

Hours of Operation:



  • IAOP – Global Outsourcing 100
  • Global Services 100 “Best Performing Contact Center”

Team Bulgaria

Sitel Sofia employs more than 500 associates and is managed by Maya Yaneva, Site Director, and George Uzunov, Regional Director. They are supported by an experienced human resources team which consistently delivers high-caliber employees for our clients.


Sitel established its operation in Sofia in March 2006 after an in-depth analysis of the country’s stability and growth potential for our clients. Located near the West Bulgarian border, Sitel is conveniently positioned along an international motorway that links Belgrade to Istanbul. Sitel Bulgaria provides business process outsourcing services for long-standing and new businesses investing in this city. Sofia has approximately 1,500,000 inhabitants with many being multilingual. Also, approximately 22 percent of the population is educated to university degree level.

Our Expertise

As one of the leading contact centre outsourcing providers Sitel Bulgaria provides services to multinational clients in the following areas:

• Acquisition and Sales

• Customer Care

• Customer Retention

• Technical Support

• Back Office

• Fulfilment

Well educated employees (90% either have completed or are currently completing a university degree) are providing excellent multilingual customer care serving clients from different verticals, not only over the phone but also via chat and social media.

Bulgaria (English) contact details

Sitel Bulgaria EOOD
Blvd. N. Vapzarov 55
BG-1407 Sofia

Phone:  +359 2 819 9604
Fax:  +359 2 819 9699


Sitel Bulgaria EOOD

Blvd. Vladislav Varnenchik 186

Varna Mall, floor 4

9009 Varna

Phone: +359 87 9088 133


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