Sitel Philippines


Since Sitel Philippines’ inception in 2000, we have delivered world-class offshore customer management solutions to clients from a wide variety of verticals.

Sitel’s business strategy includes building long-term client relationships, capitalizing on our expert response team in the Philippines and leveraging our depth of relevant experience from Filipino talents. The company continues to develop our highly demanded offshore delivery model, expanding with new locations in the established Philippines market.

Considering its strategic location, unique edge as an English-speaking country and infrastructure, the cost of doing business in the Philippines is surprisingly low, positioning the country in the hotspot of contact center offshoring.


BPO sites in the Philippines

18,000 +

Highly skilled associates


Sitel Philippines established

Quick Facts


12 sites in the Philippines

Languages Supported:



18,000+ highly skilled associates

Year Established:


Countries/Markets Served:

U.S. Canada, United Kingdom, Australia & New Zealand

Hours of Operations:



  • Business Processing Association of the Philippines, “BPO Company/Employer of the Year” 2008, 2009, 2010, 2011 and 2012
  • Asia CEO Forum, Asia CEO Awards Finalist, 2011
  • Philippines Economic Zone Authority (PEZA), Hall of Fame “Outstanding Employer” 2005, 2009 and 2010
  • IAOP, The Global Outsourcing 100 List, Leader Category
  • Global Services, GS100 Top Global BPO Leaders List
  • Gartner Magic Quadrant, Leaders Quadrant
  • Nelson Hall, Global Leader in Social Media
  • Everest Group, Leader in the Global Contact Center Outsourcing Market
  • Contact Center World, US Industry Champion Award, Larry Hefling


Strategic top tier locations in the Philippines provide exceptional customer experiences to our clients and represent the most desirable domestic labor markets available.  With nine locations, our global strength is cultivated and delivered with unique talent management and deep industry knowledge to deliver tangible results for your business.

Philippines contact details

Metro Manila
Sitel Recruitment Center
Ground Floor e-Life Digital Zone
Eton Cyberpod – Ortigas (Corinthian)
Quezon City

Tel: +63 2 860 1111

Sitel Philippines Recruitment Facebook Page:

Sitel Academy Facebook Page: 

Baguio City
Standard Factory Building 2
Baguio City Economic Zone
Loakan Road
Baguio City
Cordillera Administrative Region
Philippines 2600

Tel: +63 74 447 1912

Sitel Philippines Recruitment Facebook Page:

Sitel Academy Facebook Page:

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