Sitel United Kingdom

United Kingdom

For nearly 20 years, Sitel has been a leading provider of Business Process Outsourcing (BPO) solutions in the UK, offering clients unprecedented partnership value in the delivery of multi-channel customer contact interactions across all stages of the customer relationship lifecycle.


Languages supported across all our services


Sites across the UK


Hours of operation

Quick Facts


Coventry (2), Exeter, Kingston-upon-Thames, Newcastle-upon-Tyne, Plymouth, Stratford-upon-Avon (2)

Sitel Sites:


Languages Supported:

19 languages of the 40 languages supported globally. These include: English, Spanish, French, German, Italian, Danish, Swedish, Finnish, Dutch, Portuguese, Polish and more...

Year Established:


Countries/Markets Served:

United Kingdom, Republic of Ireland and most of Europe

Hours of Operation:


Credentials and Awards


Our award-winning contact centre services provide a flexible and scalable operating environment that can accommodate dynamic shifts in volume, workload and staffing requirements. This can be provided at a UK, pan-European or global level and from both onshore and offshore locations as appropriate.  We’ve been recognised by some of the leading organisations in our industry, including the NOA, the EOA and the ECCCSA.

Team United Kingdom

Sitel operates from eight sites across the UK, employing approximately 2,400 associates who work within every major vertical market, including retail, public sector, financial services, travel, technology and media and entertainment. Many of the world’s largest and best-known brands entrust their customer experience to Sitel UK.  Our people in the UK manage contacts every day in 19 languages including English, Spanish, French, German, Italian, Danish, Swedish, Finnish, Dutch, Portuguese and Polish.

Led by Regional Director, Karl Brough, a 25 year veteran of our industry, Sitel UK puts our people at the heart of what we do.

Sitel Modern Slavery Act Statement

Sitel has developed this statement to comply with the UK Modern Slavery Act 2015. It outlines our commitment to preventing modern slavery across our company and supply chain.

Sitel strives to ensure that our workplaces and those of our suppliers are free from modern slavery and exploitation. Nevertheless, we have a zero tolerance approach to modern slavery in our business and supply chain, enforced through strict global policies and procedures.

This statement relates to activities during the 2016 financial year.

Read the full statement »

United Kingdom contact details

Sitel Coventry Earlsdon Park
53-55 Butts Road
United Kingdom

T: +44 (0)800 444 221

Email Enquiries:

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