Sitel United States

Sitel provides contact center based Business Process Outsourcing (BPO) solutions in the U.S. to companies in every major industry. Sitel's focus is on delivering solutions to support the CRM lifecycle: customer acquisition, retention and extension of customer loyalty.

The U.S. is Sitel’s single largest demand market with:

  • Contact center based operations spread across the most desirable domestic labor markets
  • Sitel Work @ Home Solutions™ agents support a variety of clients across all U.S. time zones
  • Nearshore contact centers support English and Spanish in Panama, Nicaragua, Colombia and Mexico and support English and Portuguese in Brazil
  • Offshore Operations providing multilingual support from Philippines and India

Our client roster is composed of a marquee list of industry leaders, primarily Fortune 500 companies representing diverse verticals including Technology, Financial Services, Insurance, Communications, Manufacturing, Healthcare, Media & Entertainment and Travel.


Highly skilled associates


Sitel founded and established in the U.S.


locations supplying exceptional customer experiences

Quick Facts

Sitel Sites:

21 Sites in the U.S.

Languages Supported:

English, Spanish, French

Year Established:


Countries / Markets Served:

United States, Canada, Latin America

Hours of Operations:



  • IAOP – The Global Outsourcing 100 List, Leader Category
  • Global Services – GS100 Top Global BPO Leaders List
  • Gartner Magic Quadrant – Leaders Quadrant
  • Nelson Hall – Global Leader in Social Media
  • Everest Group – Leader in the Global Contact Center Outsourcing Market
  • Contact Center World – US Industry Champion Award
  • ICMI – Agent of the Year Finalist and Call Center Manager of the Year Finalist

Sitel Work@Home Solutions™

Staffing call centers can be a tricky business.

Sitel Work@Home Solutions™ give you access to passionate brand evangelists with deep customer care skills and technical product knowledge. We hire geographically dispersed, specialized customer care agents with unique skill sets and languages who are selected to meet each client’s specific needs. By putting the right people  in the right roles, we improve employee retention and deliver the superior results that give you a competitive edge.

To learn more download our Sitel Work@Home Solutions™ Overview

United States contact details

Acticall Sitel Group
600 Brickell Avenue, Suite 3200
Miami, FL 33131 USA
Phone: +1 615.301.7100
Sales & Marketing:
Human Resources:
Work-At-Home Human Resources:

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