Financial Services

World-class customer management for the financial services industry

Sitel works in partnership with banks, insurers and financial services companies across the world to provide superior customer service and best-in-class business process outsourcing (BPO).

With extensive experience working in the fast-moving, highly competitive finance sector, Sitel’s global capability and local presence allows us to react quickly to the changing demands of your customers.

We understand that customer service is the frontline in building and nurturing relationships between customers and financial institutions. Drawing upon our wealth of industry expertise and global best practices, we will tailor a BPO solution that delivers service excellence for your customers, drives growth and offers cost efficiencies. Common Banking, Financial Services and Insurance (BFSI) customer service outsourcing areas include Merchant Acquisition, Account Servicing, Fraud Management, Loan Triage, Policy Sales, First Notice of Loss Claims Management, Payment Reminders and Back Office Processes.

Evolving customer service solutions for financial services

Sitel is proud to provide call center outsourcing solutions to some of largest and most prestigious financial organizations in the world. As customer engagement evolves to include new and emerging technologies, we utilize our vast global experience and technological expertise to help financial services institutions make better customer service decisions across all channels.


Discover more about our Financial Services Experience – View our Financial Services Overview

Skilled labor

Access to skilled local labor offers a competitive advantage to global financial institutions for high volume customer contact types.


Highly secure environments help ensure that outsourced interactions are treated with the same care as interactions managed by internal contact centers.

Customer service outsourcing solutions

Customer retention and acquisition

Omnichannel services

Domestic Talent and Offshore Labor Arbitrage

Contact us

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If you would like to obtain more information on how we can help you please complete the form today and one of our representatives will be in touch shortly.

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