Providing outstanding member, patient and physician consumer care for the healthcare industry

Sitel has a wealth of experience in providing business process outsourcing (BPO) solutions for some of the world’s leading healthcare insurers, medical device manufacturers, pharmaceutical companies and healthcare providers.

In an increasingly competitive healthcare marketplace, where members have choices, the way you engage your consumers over the phone and Internet is fast becoming the most tangible differentiator.

For this reason, an increasing number of businesses in the healthcare sector have turned to Sitel to align customer engagement operations in the call center with demand and service level expectations. In partnership with you, Sitel will take the time to understand the unique challenges facing your business. We then will design a BPO outsourcing solution to deliver a superior customer experience with every contact. We provide customer service outsourcing in the following areas: Plans & Payers, Providers, Devices, Pharmaceuticals, Coverage Authorizations, Program Enrollments, Account & Billing Inquiry and Network Provider Locator.

Reducing costs in the healthcare sector

Sitel’s global staffing capability and local flexibility enables us to address the escalating cost pressures and unique challenges associated with increased consumer choice in this market.

We’ve helped our clients in the healthcare sector achieve their goals by sharing the knowledge and best practices we’ve gained across other larger and more mature outsourcing industries.


Discover more about our Healthcare Experience – View our Healthcare Overview






Speed to market provides the agility health insurers need to capture annual enrollment and to respond to regulatory changes.


Highly secure environments help ensure that interactions outsourced are treated with the same care as interactions managed by internal contact centers.

Customer service outsourcing solutions

Omnichannel Approach

Total Cost of Outsourcing Improvements

Customer Acquisition Expertise

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