Media and Entertainment

The global customer care BPO solution for media services

Media and Entertainment companies today seek customer service outsourcing solutions that maximize customer satisfaction and loyalty, drive low cost-per-subscriber rates and offer robust multichannel services and systems.

In this dynamic market, Media and Entertainment services are evolving at an accelerated pace as consumers and businesses demand a greater number of options that are better, faster and cheaper — with infinite streams of evolutionary content.

Our global reach and flexibility enables us to react quickly to changes in your market and ensure your customers receive first-class service with every contact, through both digital and traditional channels. As a leading global BPO company for the media services industry we have pioneered a broad range of customer service outsourcing services including technical support, chat/forum moderation, ticket sales and marketing, and data management.

Proven business process outsourcing services raising revenue per user

Sitel’s business process outsourcing (BPO) and technical support services offer a range of proven solutions for media and entertainment clients to reduce costs per subscriber. Our global presence gives us the capability to provide a diverse range of language options from 108 sites across the world, while our Sitel Work@Home operation offers expertise for complex transactions based closer to home. In addition, we use Six Sigma analytics to provide ‘first call’ problem resolution for subscribers.


Discover more about our Media and Entertainment Experience – View Our Media and Entertainment Overview


Optimized customer experience with integrated Omnichannel solution powered by the Sitel Intelligent Desktop platform.


Retain your best customers with proactive customer notifications and superior service from an award winning outsourced service provider.

360-degree Customer Support

Advisory Services

Field Technician Support

Increase Average Revenue Per Customer

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