The latest omnichannel solutions for engaging consumers in the retail industry

Sitel provides multi-channel customer service outsourcing solutions to some of the biggest and best known retailers in the world.

In a fiercely competitive market, consumers are drawn to the best value for money and have more choice at their disposal than ever before. Our global expertise and extensive retail experience means we can help you address the needs of the most important seasons of the year and offer your customers a consistently high quality experience with every contact that keeps them coming back.

In partnership with Sitel, your business can benefit from a range of dynamic business process outsourcing (BPO) services including streamlined order management, help with store locator, returns management, online store portal and shopping cart support, loyalty programs, consumer rentals and outbound contact.

Solutions to meet the increased and decreased demands across all seasons

By partnering with Sitel, retailers benefit from our vast global experience within the retail sector. Our centers have the scale and flexibility to accommodate huge ramp-ups in seasonal demand while at the same time providing improvements in customer satisfaction/net promoter score.

Whether your retail business is a traditional bricks and mortar outlet or a worldwide leader in online shopping, Sitel can offer a tailored, omnichannel customer service outsourcing solution to fit your unique requirements.


Discover more about our Retail Experience – View our Retail Overview



Agile retail support experts able to cost effectively meet the short and long-term seasonal needs of your business.


Omnichannel services offer flexible unified communication solutions to improve customer experience and increase the average revenue per sale.

Omnichannel Best Practices

Domestic, Offshore & Work@Home Solutions

Multilingual Hubs

Advisory Services

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If you would like to obtain more information on how we can help you please complete the form today and one of our representatives will be in touch shortly.

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