Travel and Transport

First-class service for engaging customers in the travel and transport industry

In a fast-moving, highly competitive market, travel and transport companies are recognizing a need to minimize operational costs and retain scalability in order to maintain a competitive edge.

Sitel has geared its business process outsourcing (BPO) solutions towards helping our clients achieve these cost reductions while maintaining the high standards expected of their brand.

In partnership with Sitel, your business can optimize your customer relationship across multiple touch points, helping to strengthen brand loyalty, improve efficiencies and increase the value of each customer contact. We provide customer service outsourcing solutions for airlines, hotel chains, transportation providers, and online travel agencies.

Cost effective bookings in and out of the busiest seasons of the year

Sitel brings in-depth experience in delivering first-class travel call center outsourcing services for clients across Europe, North America, LatAm and APAC regions. Our business process outsourcing (BPO) solutions have helped travel and tourism companies increase cost savings, generate revenue and improve customer satisfaction. Common customer support types include reservations, ticketing, rentals, loyalty program management, shipping and tracking, agent-assist trip planning calls and back office fulfilment.

For more information, please read our Industry profile available here.


Flexible travel reservation experts able to cost effectively meet the short and long-term seasonal needs of your business.


Omnichannel services offer flexible unified communication solutions to improve customer experience and increase the average revenue per booking.

Omnichannel Best Practices

Domestic, Offshore & Work@Home Solutions

Multilingual Hubs

Lower Total Cost of Outsourcing

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