Knowledge and experience to keep utility businesses competitive

One fact remains constant within the utility industry: in order to succeed, companies must find cost-effective ways to communicate with their customers.

Sitel is a leading global provider of call center outsourcing in the energy and utilities industries, assisting clients in attaining greater levels of customer loyalty and value, and improving responsiveness.

Sitel’s automated and world-class business process outsourcing (BPO) will add value and efficiency to your business model. Ongoing deregulation and privatization changes in the utility sector bring new opportunities for marketplace competition, as well as new challenges in providing exceptional customer care to retain current customers and acquire new ones. In partnership with Sitel, we will tailor a multi-channel approach that delivers customer service excellence while improving efficiencies and driving incremental growth.

Increase new account acquisition, lower cost of service and keep your customers happy

Sitel has vast experience supporting customer relationships across multiple touch points with public and deregulated utilities. Our clients have benefited from increased customer retention and lower cost-of-service, while their customers receive convenient billing and payment options, and improved service and responsiveness.

As one of the leading BPO companies, we will utilize our extensive experience in providing world-class contact center outsourcing solutions for energy and utility practices across the world to design a solution for your unique requirements. Sitel offers services in technical support, 24×7 customer care, inbound and outbound acquisition, back office and other services through various channels.


Discover more about our Utilities Experience – View our Utilities Overview



Trusted utilities experts able to cost effectively meet the consistent seasonal needs of your business while maintaining high customer satisfaction.


Highly secure environments ensure interactions outsourced are treated with the same care as interactions managed by internal contact centers.

Global Best Practice Leader

Customer Acquisition Experts

Understand the Importance of Compliance

Flexibility to Adapt to Changing Demands

Contact us

We are here to help you.


If you would like to obtain more information on how we can help you please complete the form today and one of our representatives will be in touch shortly.

For an application and employment inquiry, please click here.

Alternatively, you can find Sitel contact information in your country/region.

Our directory of worldwide contacts >