Legal and Privacy Policy

The terms “Sitel” or the “Company” as used in this website refer to SITEL Worldwide Corporation and its affiliates, unless otherwise stated or indicated by context. The term “facilities” or “sites” refers to entities or locations owned or operated by subsidiaries or affiliates of SITEL Worldwide Corporation. References herein to “Sitel Associates” or to “our associates” refer to employees of affiliates of SITEL Worldwide Corporation.

Terms and Conditions of Use

Your use of this site and the services provided through this site are subject to your agreement to and compliance with these terms and conditions of use and privacy policy (“terms and conditions”). therefore please read the following carefully. Your continued use of this site will indicate your agreement to be bound by these terms and conditions and privacy policy. If you do not agree to be bound by these terms and conditions and privacy policy, you must promptly discontinue use of this site.

Resource Library

Sitel Worldwide Corporation (“Sitel”) posts on its website in its Resource Library certain documents, reports and podcasts that might be of interest to you, including white papers, press releases and other publications (collectively, “Documents”). Sitel grants to you the right to use and print copies of such Documents under the following conditions (1) you do not remove, obscure or otherwise change the copyright notice that appears on any Document, (2) you use the Documents for informational, non-commercial and personal use only and you agree to refrain from copying or posting all or any part of any Document on any computer network or otherwise publishing, posting on the Internet, distributing or broadcasting all or any part of any Document in any media, and (3) you agree to make no modifications or changes to any Documents. If you make use of any Document in violation of these conditions, your use is unauthorized, is prohibited by law, and may result in severe civil and criminal penalties. Sitel reserves the right to prosecute violators to the maximum extent possible.

The definition of Documents does not include any materials other than those provided through the Resource Library. Specifically, it does not include the design or layout of this website or any other content on this website. The design and layout and other content on Sitel’s website are protected by trade dress, copyright and other laws, which prohibit unauthorized copying or imitation of such components of Sitel’s website. Unless specifically provided for in these terms and conditions or otherwise expressly permitted by Sitel in writing, you do not have Sitel’s permission to copy or transmit any logo, graphic, sound or image on this website. Any rights not expressly granted by these Terms and Conditions are reserved by Sitel.

Warranty Disclaimer

You agree that you use this website and the documents at your own risk. We do not guarantee continuous, uninterrupted, or secure access to the sitel website. This website and the documents are provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, noninfringement, and title. This website and the documents are subject to change, removal or discontinuance without notice to you. The entire risk arising out of your use of this website or any document remains with you. you agree that in no event will sitel and/or its suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information) arising from your use of this website or any document, even if sitel has been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the site, any document, site-related services, documents and/or hyperlinked websites is to stop using the site and/or those services. Applicable law may not allow for the disclaimer of certain implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Sitel’s name and the names of its products and services are the trademarks or service marks of Sitel and are protected under state and federal law. You agree not to make unauthorized use of Sitel’s marks.

Links to Third-Party Sites

This website contains links to other websites that are not under the control of Sitel. Those sites have their own rules, terms and conditions and privacy policies to which you should refer before using such sites. Sitel is not responsible for any aspect of any linked site. sitel provides links to you only as a convenience, and the inclusion of any link does not signify endorsement by sitel of the site.

Privacy Statement of

Sitel considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as a serious tool for personal and professional activities. As the Internet changes our lives in a number of ways, Sitel is committed to respecting your privacy.

In general, you can visit without telling us who you are or revealing any personal information about yourself.

There are times, however, when we may need information from you, such as your name, home or business address and e-mail address. Sitel will seek to notify you before we collect any personal information from you through this website. Some examples of when we may need information are requests by you for information from our Resource Library, which we may deliver to you by email. When you choose to give us personal information through this website that we request, Sitel will endeavor to let you know how we will use this information. When Sitel requests your name and email address in connection with your request for materials from our Resource Library, we will use that information for the purposes of delivering that information to you.

In addition, when Sitel receives information about your session or about you, we may use it for research or to improve our site and the services we offer you. We will ask you before we use that information to contact you or allow our business partners to contact you via e-mail or other means — for example, to send you new product information or notification of special offers. If you do not want us or our partners to contact you, you can choose to “opt out.” You can opt out by emailing your request to, and Sitel will take steps to remove your information from its records.

In general on, IP addresses (the Internet address of a computer) are logged to track a user’s session while the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there.

Some Sitel web pages use “cookies,” which are small files that may be placed on your hard drive for record-keeping purposes. A cookie helps us remember who you are. Similarly, cookies can make your subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.

If you have any questions or comments about our privacy practices, would like to stop receiving information from Sitel, or would like to correct or update information provided to Sitel via its website, please contact us by either clicking on the “Contact” link at the top of every page on or by sending an e-mail to

Accuracy of Information

Although Sitel attempts to ensure the integrity and accurateness of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Sitel so that it can be corrected. Information contained on the Site may be changed or updated without notice.

System Integrity

You agree to refrain from using any software, scheme or device to interfere or attempt to interfere with the proper working of Sitel’s website.

Choice of Law and Venue

These Terms and Conditions are entered into in the State of Tennessee and shall be governed by and construed in accordance with the laws of the State of Tennessee, without reference to or application of its conflicts of laws rules or principles. Each party to these Terms and Conditions submits to the exclusive jurisdiction of the state and federal courts sitting in Davidson County, Tennessee, and waives any jurisdictional, venue, or inconvenient forum objections to such courts. In any action to enforce these Terms and Conditions, the prevailing party will be entitled to costs and attorneys fees. In the event that any of the Terms and Conditions are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect.

Entire Agreement

These Terms and Conditions constitute the entire agreement between Sitel and you pertaining to this website. In its sole discretion, Sitel may from time-to-time revise these Terms and Conditions by updating this posting. You should, therefore, periodically visit this page to review the current Terms and Conditions, so you are aware of any such revisions to which you are bound. Certain provisions of these Terms and Conditions may be superseded or supplemented by additional legal notices or terms located on particular pages within this Site.