Corporate Social Responsibility

Taking steps to create a better world.

As a global corporate citizen, Sitel recognizes its obligation to act responsibly, ethically and with integrity in interactions with our associates, clients and suppliers as well as the communities and environments in which we live and work.

Sitel believes that conducting business with a high standard of professional conduct, ethics and proficiency are critical to our success and the success of our clients. Meeting these goals will only be achieved conducting business with integrity in accordance with the highest ethical standards, and by respecting accepted international principles for human rights.

Corporate Social Responsibility (CSR) at Sitel is about demonstrating and sustaining our commitment to conducting business in a responsible manner. As a global company, we have a unique opportunity to make positive economic, social and environmental impacts across the 21 countries and 110 communities in which we operate.


Our Pillars

Our approach is driven by 4 core elements:

» Associates: Ensuring the human rights of our employees by providing them a fair, safe and healthy work environment and promoting a People-First culture, which supports professional development, well-being, diversity and inclusion.

» Ethics: Cultivating an ethical corporate culture by defining proper business policies and practices, such as anti-corruption and governance.

» Community: Developing strategic partnerships in local communities through our Footprints program which positively impacts the community while engaging employees in meaningful causes.

» Environment: Managing our impact on the environment through sound practices and decisions, such as reducing pollution and the use of non-renewable resources at our facilities.

Sitel CSR Pillars

United Nations Global Compact

To demonstrate our commitment to CSR, Sitel has joined the United Nations Global Compact initiative.

The Global Compact is the world’s largest corporate sustainability initiative launched in 2000 by the United Nations as an attempt to align companies’ strategies and operations with universal principles on human rights, labor, environment and anti-corruption.

As a participant of the United Nations Global Compact, Sitel commits to supporting and advancing in the areas within our sphere of influence. This includes making the 10 fundamental principles part of our day-to-day operations and promoting them in relation with our clients, the client’s customers and our business partners.

View Sitel’s latest Communications on Progress Report »

Learn more about the United Nations Global Compact »



Our strategy to foster environmentally sustainable growth for Sitel comprises two main areas: running efficient operations and working sustainably.

The nature of our activities means Sitel has limited impact on the environment when compared to other industries. Nevertheless, Sitel believes in being a responsible, environmentally aware company minimizing negative effects on the community, environment and natural resources.

Our efforts to encourage the adoption of available communication technologies help us better manage business travel which reduces our carbon footprint as we expand into new markets. When looking for new locations, we prioritize areas with good public transportation as employee commuting is a large contributor to our footprint. In fact, one of our fastest growing businesses is Work@Home in which our associates are work directly from their homes.

Sitel CSR Environmental Efforts

Sitel Footprints

Our CSR efforts include not only what our company does, but also what our associates do – a commitment which stems from Sitel’s People-First culture. At Sitel, we call these social and environmental programs Footprints.

Footprints is our way of walking together in our communities across the globe and leaving a legacy for future generations. Footprints is not only about giving back; it’s about building a collaborative and inspired team that cares about the other and wants a better future for all of us. It’s also a way of making a positive influence by using our expertise to help the communities in which we operate.

Our Footprints projects engage our associates in campaigns across the world to make the lives of local communities better through service. Whether it’s painting a school building, organizing clothing drives or raising funds for a good cause, Sitel Footprints can be seen in all corners of the globe.